Terms of use

Installation:

• Installation may be held at client’s end or at redonlinebd.com Office as per discussion with client and redonlinebd.com authorized person.
• Client should check the LAN card (if not supplied by redonlinebd.com, UTP cables and other communication devices whether it is on or not before calling redonlinebd.com support.
• After successfully connecting to internet redonlinebd.com engineers will give a short demonstration (checking speed, downloading a short file) to client.
• The subscriber must have to give photocopy of his national ID/ passport & 2 copies of passport size photo.
• In case of office & shop subscriber must give photocopy of the trade license along with the company’s seal.
• If the subscriber is below the age of 18, the registration form must have signed by parent’s name & signature.
• Installation charge is not refundable after the installation service is done

Support & Troubleshooting:

• Client may carry their computer to RED ONLINE office for internet Troubleshooting, Software Re-installation which is free of cast.
• Clients may request redonlinebd.com Support for Troubleshooting, Internet Software Re-installation. In this case clients have to pay TK.500/- (Five Hundred Only)
• The customer will ensure the maintenance of his / her computer / device and the security of information. Due to customer’s negligence, if any damage held to the customer’s computer / device redonlinebd.com authorities will not be liable.

Payment:

• Establishment cost & first month bill has to be paid in advanced along with the work-order.
• Clients will pay bill according to his / her Billing Category.
• Bill should be paid by current billing rates
• redonlinebd.com reserves the rights to change billing rates at any time.
• Monthly bill should be prepaid in every month (for Broadband)
• If any clients fail to pay the bill within due time, his / her account / Connection will be blocked / Disconnected without any prior notice.
• Clients have to pay a fixed amount as re-opening charge if his/ her account is blocked due to non-payment of arrear bills.
• Clients should pay the bill Either at RED ONLINE office or bKash/Rocket/Nagad

Use:

• The Client cannot share his/ her account/ Connection with any other party.
• Shared Connection cannot be shared in any condition without routing connection.

Warranty:

• Hardware warranty does not include replacement of any kind of spares damaged due to extraneous.
• redonlinebd.com does not guarantee any specific quality in the services.
• redonlinebd.com is not responsible for any kind of computer virus and spam effect issue.

redonlinebd.com:

• redonlinebd.com will not be responsible for any kind of activity done by the client who is counted as illegal or harmful to the country.
• redonlinebd.com reserves the right to modify the above terms & conditions when need.
• Due to incomplete or false documents, the connection can be disconnected by authority without prior notice.
• ONU/TJ-Box/Fiver is RED ONLINE property. If customer wants to discontinue Connection, RED ONLINE will take it back.